- Overall
1.7Overall
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Value for Money
3Value for Money
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Claims Experience
1Claims Experience
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Customer Experience
1Customer Experience
Don't use this company if you have a second hand phone
If you are like me and refuse to pay thousands of dollars for a new phone it is very likely you won't have proof of purchase for your phone (I purchased mine from a gumtree seller). My phone was stolen overseas, a claim was lodged and everything but proof of purchase was provided to the insurers yet they refuse to pay out any money (Everything else they asked for was provided - IMEI, Police report, bank statements and device location - which shows last login detail as well). Don't use them if you have a second hand phone - they are no help.
1 comments on this review
I’m sorry to hear that you were unhappy with the outcome of your claim. However, you can choose to have your claim escalated and reviewed by an independent panel if you wish.
To organise a review please email your policy details outlining your complaint to [email protected]
Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review. Regards, Sophie
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