Con Artists Insurance

I wish I would have read the reviews before I purchased this insurance. My travel companion became infected with COVID and I developed a chronic cough just before the trip. We couldn’t travel in these conditions. AIG ask us to submit a doctors note. Did that. They (in violation of Hepa) stated that this was not enough information. They wanted my doctor to submit my diagnosis and treatment information. Did that. Well they disapproved my claim because my loss occurred 2 days before the trip. This doesn’t make any sense at all. I called the claim agent to discuss this. She told me to submit more documentation. There is no more documentation that can explain getting too sick for the trip prior to the trip. I asked to speak with a supervisor because she couldn’t give me any reasonable information. She said there was no supervisor available. (Liar) I hung up and called again and spoke to a more knowledgeable representative (John). He was very polite and professional. He advised me to submit a letter of appeal. Long story short, I still don’t have a refund for my hotel and flight from this insurance company. I’m sure that if I file an appeal with them it still won’t work. They are just common theives.