Value for Money
1Value for Money
Company hides behind heartless exclusion clause.
We had to cancel our cruise 8 days before sailing, forfeiting the entire cost. Our daughter, who was not going on the cruise with us , had a sudden and serious mental health crisis after being completely stable on standard antidepressants for more than ten years, and we are looking after her as any loving parents would. Insure and Go has refused our claim, because our daughter was taking medication for a pre existing condition. We are finding this hard to take...it is like kicking someone when they are down. So much for this enlightened era where anxiety and depression are out in the open! This has been the most heartwrenching time for our family, and to have our travel insurance claim denied like this seems unnecessarily cruel. If anyone in your family not travelling with you has any pre existing conditions - beware, as if you cancel due to their relapse or episode, you won't get any joy from Insure and Go. I will never use them again or recommend them to anyone.