Lost Mobile Overseas

I Lost my smartphone overseas(stolen) and was not able to claim any money however all required documents were submitted apart from the IMEI # which I didn't had due I lost the paperwork & its box when I moved from NSW to QLD(proved). Who keeps records of IMEI ?Otherwise I was able to prove the lost smartphone was mine by supplying the pics, backup details with its serial, make & model but yet this IMEI was still an issue with InsureandGo(MapFre) how does that IMEI compare with any expensive item like camers, jewellery other electronic item lost? IMEI was just an EXCUSE ! On the other hand I went to overseas again same year this time with my family member she lost her Iphone6S but she got it fully refunded REASON she was NOT insured with InsureandGo & the other insurer accepted her claim without IMEI. However in my case they could have agreed to partial refund but this unscrupulous company have no understanding lucky I didn't run into any medical issues.SO hope YOU decide who to choose next time

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