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Overall
4.0Overall
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Customer Experience
3.0Customer Experience
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Value for Money
5.0Value for Money
Bad telephone assistance
I went in a month ago andhalf completed application price for gold levelwas 426.83 seniors cruise it also showed 15% discount. I did not receive a claim number at the time.
The guy on the phone had a could not care less attitude and was not prepared to help in any was just said sorry bad luck we have had a price rise or maybe it was because i could have changed holiday dates. I said no i haven't nor have either of us had birthdays. He just said oh well its a price rise then. $100.43 price rise within 4 weeks is a rip off.
Bad customer service can do a lot of damage. Bad news
travels fast. I really don't expect anyone to take any notice but you asked for my opinion
2 comments on this review
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