- Overall
10.0Overall
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Claims Experience
10Claims Experience
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Customer Experience
10Customer Experience
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Value for Money
10Value for Money
Covers Pre-existing Conditions
InsureandGo were highly recommended to me when we immigrated to Australia. We required travel insurance for a pre-existing medical condition, which meant many of the big insurers do not provide cover, including Bupa our own healthcare insurer. We applied online and were accepted immediately, no stressful additional forms or Specialist letters required. I felt fully supported by Insureandgo throughout the entire process. I even phoned to double check our cover and policy was ok. They were very prompt, professional and extremely customer focused. I received an additional email prior to my trip to Singapore, with helpful travel tips, but more importantly, I felt like a highly valued customer who wasn't forgotten once I made my payment - Insureandgo focus on their customer's positive experience, ensuring they are well taken care of and supported from start to finish. After returning from a wonderful holiday, I received a final follow-up email, asking if I had a great trip, Included in this email was a direct link to their online claims form. Insureandgo are highly organised, stress free and fabulous!
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