Denied claim

Hi Robyn, I'm sorry your claim didn't have the outcome you'd hoped for. Would it be possible for you to provide me with your claim number, so that I can further investigate why you had to chase up information? This is unusual and unacceptable, and we're usually proactive in contacting customers about their claim. Thanks, Anna

Hi Robyn, thanks, I'm following up with the right people to find out why there were delays and troubleshoot any causes of the delays. Thanks, Anna