• Hi Amy, I'm sorry your claim didn't have the outcome you'd expected, I understand your frustration. I'm sorry that our service wasn't attentive. This is unusual and unacceptable, as our support team is usually friendly and polite in their communications. Would you please be able to share your claim number with me so I can further investigate this with the staff that you interacted with? In terms of purchasing the cover when you're already at your destination, I can confirm that we cannot cover you if you only purchase cover after beginning your travels, and we make this clear during the purchase process. Before you can purchase your policy, you cannot proceed to the final stage without confirming that "I/we are currently in Australia and have not commenced our journey". This box must have been ticked, which communicates to us that you haven't yet commenced your travels. I hope this clears things up, and I would very much still like to help you by getting to the bottom of your service related complaint, as we take this very seriously. Thanks, Anna
    Reply from InsureandGo representative