- Overall
2.0Overall
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Value for Money
2Value for Money
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Customer Experience
3Customer Experience
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Claims Experience
1Claims Experience
Unrealistic policy
I I have been insured with the above compan for more than 6 years taking out their yearly gold policy without a claim. In October I travelled to Brazil and Colombia via Santiago. All went well until stopping in Santiago on my way home my suitcase didn't arrive from Bogota. I notified the hotel and also rang insure and go to advise my case had not turned up, They advised me to go out and spend up to $700 to buy replacement items. However at that time there was civil unrest in the streets and I decided not to venture out alone to buy anything and used what I was wearing. I arrived home no case until 5 days after I reported it missing. It arrived on a Saturday morning and I notified the company that half of the contents were missing. They wanted to have proof of what I had in the case and receipts. As these items were my clothes of a couple of years of course I had no receipts. They made me jump through hoops and there offices are in the Phillipines whom it was very difficult to communicate with, it was such a modest sum I was claiming their customer service was terrible seeing I didn't even take advantage of their advice to replace clothes in Santiago.
Anyhow could go on about the way I was treated, so Im voting with my feet and going else where. I am a senior citizen and do expect to be treated as a cheat.
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