• Hi Paul, I'm truly sorry that we aren't able to provide you with a refund, and I genuinely understand your frustration. I would advise you to email you policy number to [email protected], which will ensure that your complaint is formally lodged, and it will trigger a process whereby your case will be investigated by our internal disputes resolution team. Thanks, Anna
    Reply from InsureandGo representative
  • Thank you Anna for your standard reply.<br/>Yes, I&#39;ve been through your internal investigation but they never got back to me. I know your travel insurance business would be busy trying to get out of paying on claims during this COVID-19 PANDEMIC. <br/>I&#39;m now going through Mitsui Sumitomo Insurance claims department. <br/>I&#39;ve also lodge a complaint with Australia Financial Complaints Authority .<br/>Let hope that your company realises that they can&#39;t keep someone&#39;s money for a policy that can&#39;t be used.<br/>Go Figure.
    Reply from Paul
  • Good on you Paul, I have done the same, let’s hope they get forced to do the right thing, still there is no way their reputation will survive their handling of this crisis, I hope they go in to administration for their disgusting behavior.
    Reply from Insure and Go SAD
  • Hi <br/>I&#39;m also in the same situation as you.<br/>My policy premium was $1,475<br/>Would you like to join a refund class action against Insureandgo?<br/>They can&#39;t get away with keeping our money for a policy we can&#39;t use.
    Reply from Paul