• Hi Steven, I'm sorry that we couldn't help with processing your refund, and I would recommend you contact [email protected] so that your complaint can be formally lodged, and your case can be investigated. Thanks, Anna
    Reply from InsureandGo representative
  • Don’t waste your time e-mailing their complaint department I can already tell you how they will reply after 3 weeks...<br/><br/>“Unfortunately, there is no possibility of a refund if your policy is outside of the 14-day cooling-off period with no exceptions. We cannot hold your policy as a credit or defer it to another trip, there are no exceptions.”<br/><br/>Complain to the ombudsman if you want to see any action against this company.
    Reply from Insure and Go SAD
  • Yes, I have complained to AFCA and I have opened a case with them. I urge everyone affected to do the same. Such outrageous behaviour in these times deserves exposure.<br/><br/>http://www.afca.org.au/make-a-complaint
    Reply from Steven Krieger
  • Hi Steven <br/>I&#39;m also in the same situation as you.<br/>My policy premium was $1,475<br/>Would you like to join a refund class action against Insureandgo?<br/>They can&#39;t get away with keeping our money for a policy we can&#39;t use.
    Reply from Paul