- Overall
2.7Overall
-
Customer Experience
6Customer Experience
-
Claims Experience
1Claims Experience
-
Value for Money
1Value for Money
InsureandGo review by Janet Bert Tucker
Refund policy needs to address situations like COVID-19.
I purchased my Policy in 27/02/2020 and the gov canceled had all flts (COVID-19) canceled in March, well after the cooling off period, making it impossible to make the trip. I requested a refund and was told that because the request was after the 14 day cooling off period that there would be no refund. I feel I should get a refund because I had no control over the situation and the request was made well before the insurance was to take effect, after being notified that I couldn't make the trip.
Sincerely, Warner Tucker
Policy # MS/IG/304110/24893871
Cost: $708.46
2 comments on this review
Thanks, Anna
I'm also in the same situation as you.
My policy premium was $1,475
Would you like to join a refund class action against Insureandgo?
They can't get away with keeping our money for a policy we can't use.
Login with
Register
Don't have an account?
Register nowLogin
Enter your email & password
Login with
Register
Register with Compare Insurance