Value for Money
1Value for Money
Will not refund or change dates of travel due to covid
What a joke of a company. I paid for top cover travel insurance policy back in October 19 before covid and only wanted to change my travel dates to when it’s safe to travel. The whole process of trying to get help or a helpful answer has been absolutely ridiculous. I was asked to originally lodge a claim And then after doing so was told I could get a partial credit back. I thought partial credit would be at least 70% back. I paid $150 for my policy and they are offering $29 credit to use at a later date. WHAT A JOKE, do they really think $29 is acceptable and do they think I’m going to use that $29 and give them another $120 to take up travel insurance at a later date??? That’s $150 less a year this company will not be getting from me and by the looks of things on this feedback page lots of other people won’t be using them either.