** BEWARE ** BEWARE ** BEWARE **

I am a single person who receives the Disability Support Pension, and was going on a once in a lifetime holiday, I chose InsureandGo as they were the cheapest available and covered my many pre-existing illness for a small cost.

Timeline:

I purchased GOLD travel insurance on 16th JAN 2020
I purchased non-refundable accomodation in NOV 2019
Travel ban issued by the PM on 18th March 2020 due to COVID-19
Submitted lawful claim with InsureandGo on 18th March 2020 (all documents)
Submitted complaint with InsureandGo/Mitsui/Mapfree on 27th March 2020
Submitted complaint with AFCA 01st April 2020
Submitted complaint with ACCC 07th April 2020
Rejection letter received from InsureandGo 15th May 2020
Complaint FAST TRACKED by AFCA 26th May 2020

As of 28th of May 2020 - I am still awaiting an outcome (almost 3 months!)

They may as well advertise as - we are InsureandGo, we will take your Insurance Premium and then never deal with you ever again!

Customer service is non-existent, complaints is non-existent.

Thanks to AFCA who I had to wait 10 weeks for who then could action my case,
is the first time I have had contact from anyone human.

Why do consumers have to take avenues like AFCA to receive legitimate lawful accomodation non-refundable cancellation cover? Its DISGRACEFUL

I really do hope that the ACCC come down on them hard or even more so ALL Australian travellers completely abandon this company!!

DO NOT USE InsureandGO / Mitsui / Mapfree - they are a massive worldwide company who are only interested in peoples premiums, nothing else!!
I would hate to be stranded overseas or ill overseas and have to rely on them!!

If I could rate them minus 5 stars I would!!

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