• Dear Paul, I'm glad you found a resolution, but I should confirm that as each case is unique, the resolution will be different from case to case. Thanks, Anna
    Reply from InsureandGo representative
  • Thanks Anna for your usual reply.<br/>I just wanted to let the general public know that You can get a unused policy refunded.<br/>But insureandgo doesn&#39;t make it easy.<br/>You have so many hoops for people to jump through, then you keep shutting the door. I guess your company is hoping that the refund process is too hard &amp; the policy owner gives up.
    Reply from Paul
  • Hi Paul, I can confirm that our position is not to offer refunds, and to clarify, most clients will not be able to receive a refund for their policy. In the rare cases where refunds are offered, it is because of the individual&#39;s circumstances and the context of their case. Thanks, Anna
    Reply from InsureandGo representative
  • Thanks for clearing up your company&#39;s view in regards to refunds.<br/>All I want to get out there is, if someone thinks insureandgo isn&#39;t treating them in a fair &amp; reasonable manner. They need to contac AFCA and lodge their complaint. <br/>This will get insureandgo to come up with a resolution to the complaint. <br/>If not AFCA can introduce a fine for not resolving the complaint. <br/>This is much more a fairer way then following insureandgo&#39;s own complaint department.
    Reply from Paul
  • Good on you! Notice that she tried to scare people off from taking it any further?<br/>"Complaints Department my a***! They would have total impartiality of course.<br/>Will be mentioning that in future that they investigate themselves. Give me a break!
    Reply from GREG.
  • Hi Greg,<br/>I was successful in having insureandgo return my premium for my unused policy.<br/>Yes it took along time BUT I was persistent with phone calls &amp; emails.<br/>I was chasing the FAIR outcome.
    Reply from Paul