Value for Money
1Value for Money
THE LONG ROAD TO COVID-19 POLICY REFUND
I remained committed to getting my unused policy refund due to the Corona Virus Pandemic from Insureandgo (Mitsubishi Sumitomo Insurance Company Limited).
The process started when the Australian Government put a ban on overseas travel.
Insureandgo was very repetitive in their responses with saying that your policy is outside the 14 day cooling off period, which means no refund.
After many phone calls & heaps of emails without any budging from Insureandgo, I decided to take the next step.
I applied online to the free service of Australian Financial Complaints Authority (AFCA) & was appointed a case manager.
The case manager took on Mitsubishi Sumitomo Insurance on my behalf.
Eventually after we had to push a bit harder, the full refund appeared in our bank account.
So the long hard road was rewarded in the end.
Good luck to anyone taking on “INSURE AND GO”