Buyer beware

Don’t expect your claim process to be as quick and easy as purchasing your policy! We missed an international connection because our 1st flight was cancelled. We had to pay out of pocket almost $2,000 to replace the flight we missed. QBE have an exclusion clause in their fine print “the cancellation or delay of travel arrangements due to mechanical breakdown of transportation or failure of the carrier to operate this service”. Our Qantas flight was cancelled due to mechanical issues. Also, they state that claims are processed within 3-10 working days. Our claim was submitted on 24/7/18 and only finalised today, 17/8/18, after numerous phone calls. Do your homework! This is the only company I know of with this exclusion. Our daughters claim on her online travel insurance company for the same events, was paid out promptly with no questions asked.

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