QBE reviews
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overall rating 6.3 22 reviews
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Customer Experience
2.6
- Awesome 3
- Good 1
- Average 0
- Bad 0
- Terrible 18
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Value for Money
2.6
- Awesome 4
- Good 0
- Average 0
- Bad 0
- Terrible 18
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Claims Experience
2.0
- Awesome 2
- Good 0
- Average 0
- Bad 0
- Terrible 18
Save your money
Spent 3 miserable months, accumulating information for QBE, who constantly required more and more unnecessary documentation on my claim. A tactic used to hopefully persuade me to give up and forget th
Disappointed
I was really disappointed with the handling of my travel insurance claim. The lack of transparency and informed financial consent is astounding. In healthcare, informed consent from patients is critic
Do NOT use QBE for travel insurance - You are unlikely to make a successful claim
My dad was about to go visit his family but unfortunately, my mum's health deteriorated so he had to cancel his trip. She unfortunately also passed away not long after. This was all very sudden, a
Dodgy quotes
I had top tier QBE travel insurance. My phone was stolen in Cuba. I assembled all the correct documentation, including a Cuban police report. QBE required that I provide a receipt for the phone, beyon
Beware of QBE insurance
Warning to all Americans and visitors to Australia. QBE travel insurance for Qantas is a farce. They do not even deserve a one star! I was unable to take a trip due to my mom being in the ICU. I submi
Buyer beware
Don’t expect your claim process to be as quick and easy as purchasing your policy! We missed an international connection because our 1st flight was cancelled. We had to pay out of pocket almost $2,000
Avoid this terrible company
I recently traveled to Europe and after missing a connection had to spend the day in the Frankfurt Germany airport and as a result had to buy an entire new airline ticket. I had travel delay insurance
No cover for carry on
Made a claim for lost go pro during travel to Coffs Harbour. Was placed in carry on side pocket of bag and got lost on flight from Perth. When I made a claim I was informed that carry on isn’t covered
QBE Never Again
I have been trying to claim two minor medical claims on QBE Westpac travel insurance. I have submitted my documents twice and now they are asking for them a third time. They are just prolonging my cla
Horrific, do Not use QBE
Had a minor accident and broke a tooth in Thailand.QBE refused topay to fix in Australia.Saying should'v remained in Thailand
QBE are fantastic
We get QBE fully comprehensive travel insurance had to use it last trip and they were Fantastic they would ring, email us all the time they booked and paid for all of our special travel home and anyth
QBE are Unprofessional and use stalling tactics.
QBE continuously go back and forward with extra requests.<br/>They use stalling tactics and not competent in their jobs. <br/> <br/>They also require over and above the information required.<br/><br/
QBE ARE AWE FULL
We travel overseas usually each year and our travel insurance is covered by our Westpac Altitude Black credit cards.<br/>15 years ago we made a $80,000 claim with no fuss whatsoever I think the underw
AVOID
Quite literally the worst insurer I have ever used. Claims took 6 months process, staff do not return messages and calls. When you talk to someone in the claims department, they do not act on your pro
Almost impossible to make a claim
This is the worst company I have ever dealt with. Lodged ALL docs within 24 hrs of robbery & it took about 5 months & about 40 emails with re-lodging of docs, which they constantly misplaced o
QBE Travel insurance reviews
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