• Hi Bhavesh
    If you're still uncertain about your insurance status can you please call 1300 144 922 at your earliest convenience, or alternatively email simon@simplytravelinsurance.com.au ?
    If your call was late after hours I'm wondering if you might have accidentally rang the international emergency assistance line, where they deal with clinical emergencies and not sales assistance ?
    I've checked our transaction log for any policies created last night(or attempted and failed) and haven't found anything, I hope you get this message, as I don't have any alternate way to contact you.
    Kind Regards
    Simon
    Reply from Simply Travel Insurance representative
  • Its your responsibility to ensure payment for a product, , Law 101 , not the insurer , I suspect this is a Tech glitch rather than a reflection on the policy or the Insurer
    Reply from Bruce Moller
  • I guess you are right... but the rudeness and “cannot be bothered” attitude is a reflection on the company.... I still stand by comment of poor service... they Simple had the opportunity to provide good customer service regardless if they were not able to confirm payment.
    Reply from Bhavesh Lodhia
  • So if there is nothing you can say about the policy positive or negative , why rate it as a one star , you've never owned or claimed on the policy !
    Reply from Bruce Moller
  • PS What is there to confirm if you haven't paid ? Common sense 101!
    Reply from Bruce Moller
  • PS What is there to confirm if you haven't paid ? Common sense 101!
    Reply from Bruce Moller
  • We stand by our customer service, and welcome all feedback, but "rudeness" and "cannot be bothered" are not part of our DNA. We needed further contact to demonstrate this, and to diagnose and resolve any service issue within our control, as we couldn't find any failed transactions in our system logs. The phone issue is worrying too, as we simply don't take sales calls overnight, it's a recorded callback message. We have a 24/7/365 assistance line, but it's a a completely different number listed on your Certificate of Insurance AFTER you purchase.
    (My name's Simon by the way, g'day, per the earlier response, feel free to email me if I can ever be of any assistance).
    Reply from Simply Travel Insurance representative