• Hi Bhavesh<br/>If you&#39;re still uncertain about your insurance status can you please call 1300 144 922 at your earliest convenience, or alternatively email simon&#64;simplytravelinsurance.com.au ?<br/>If your call was late after hours I&#39;m wondering if you might have accidentally rang the international emergency assistance line, where they deal with clinical emergencies and not sales assistance ?<br/>I&#39;ve checked our transaction log for any policies created last night(or attempted and failed) and haven&#39;t found anything, I hope you get this message, as I don&#39;t have any alternate way to contact you.<br/>Kind Regards<br/>Simon
    Reply from Simply Travel Insurance representative
  • Hi Simon the point I am making is that your call centre had no value for my call... my concern was that if I go through it again will I get charged twice...? Given the service and the attitude I received I decided to go elsewhere and if in the chance I was charged by you have the conversation for a refund on my return. Regardless of being the wrong number there is no excuse for bad attitude or service. Call centre etiquette 101. Regards Bhavesh.
    Reply from Bav
  • Its your responsibility to ensure payment for a product, , Law 101 , not the insurer , I suspect this is a Tech glitch rather than a reflection on the policy or the Insurer
    Reply from Bruce Moller
  • I guess you are right... but the rudeness and “cannot be bothered” attitude is a reflection on the company.... I still stand by comment of poor service... they Simple had the opportunity to provide good customer service regardless if they were not able to confirm payment.
    Reply from Bhavesh Lodhia
  • So if there is nothing you can say about the policy positive or negative , why rate it as a one star , you&#39;ve never owned or claimed on the policy !
    Reply from Bruce Moller
  • PS What is there to confirm if you haven&#39;t paid ? Common sense 101!
    Reply from Bruce Moller
  • PS What is there to confirm if you haven&#39;t paid ? Common sense 101!
    Reply from Bruce Moller
  • We stand by our customer service, and welcome all feedback, but &#34;rudeness&#34; and &#34;cannot be bothered&#34; are not part of our DNA. We needed further contact to demonstrate this, and to diagnose and resolve any service issue within our control, as we couldn&#39;t find any failed transactions in our system logs. The phone issue is worrying too, as we simply don&#39;t take sales calls overnight, it&#39;s a recorded callback message. We have a 24/7/365 assistance line, but it&#39;s a a completely different number listed on your Certificate of Insurance AFTER you purchase.<br/>(My name&#39;s Simon by the way, g&#39;day, per the earlier response, feel free to email me if I can ever be of any assistance).
    Reply from Simply Travel Insurance representative