• Totally agree <br/>I have had no satisfaction and am contacting the ACCC and insurance ombudsman <br/>Not providing refund is stealing <br/>Most other insurance companies with integrity are giving full refunds
    Reply from Karen Dumma
  • Hi Guys - first up, really sorry, but you&#39;ve slipped through the cracks, only just spotted these emails. We contract a travel based call centre in Sydney to handle calls, and it looks like they pretty much collapsed, so a lot of customers had trouble getting through. We&#39;ve dealt with a ton of refund requests, however - but for you both having just left reviews, I only just spotted them now. I think I&#39;ve found your contact info Karen, after a bit of a search, but I can&#39;t find anything for JR.<br/>Karen: I&#39;ll email you today to sort out a refund<br/>JR: could you please email [email protected], and I&#39;ll assist you ?<br/>Anybody else: if you&#39;ve made a refund request that has been ignored, again I&#39;m terribly sorry, but parking apologies to one side, could you please email the above address with your info and I&#39;ll get you sorted out !<br/>All the best, and again - I apologise on behalf of STI and our partners about how this sorry situation has played out.<br/>Kind Regards<br/>Simon
    Reply from Simply Travel Insurance representative
  • Hi, <br/><br/>How did you go getting your refund? My partner and I are in the exact same situation and are still waiting to hear back from STI!!
    Reply from Tarn