• Hi Andrew, <br/>I am pleased that we could assist with your claim and that you found the process simple. We use international insurance standards to determine depreciation, which is based on the age of the item rather than its condition. Since you are unhappy with the amount received, we can perform a review of the original decision, if you choose. To request a review, please email the claims&#64;ski-insurance.com.au outlining your case (and its worth attaching this correspondence also). Thank you for taking the time to leave a review, we really appreciate it.<br/>Regards,<br/>Andrew &#64; ski-insurance<br/>
    Reply from Ski-Insurance representative