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Have never made a claim thankfully as I've never lost anything overseas. But unfortunately on the last trip to Bali I mama hard to lose both my camera and headphones of a boat in one go.
As soon as I was back from my holiday I got in contact with southern cross and they were absolutely perfect to deal with from the get go. They helped me all the way through the claim and transparent with what they needed. All in all I would never go with another insurer purely for the fact I don't need to. An absolute pleasure to deal with
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