Avoid this company

I had purchased my insurance last year for a trip to South Korea in June. I rang up on March 6 to try and clarify how coronavirus impacts my travel insurance [I had originally asked this in late January but received no answer...]. I suggested to the call centre person that because coronavirus was an unexpected event I may be able to cancel my trip.
I was advised that because the WHO had declared it a pandemic that I was not covered. SCTI took this decision as I was on the phone....I suggested that there was no actual information to indicate that on the WHO site
No news organisations had reported this at this stage either...
I was told that a link would be emailed to me that showed it being mentioned in a press conference - this did not happen.
There was nothing on the SCTI website that said the WHO had declared it a pandemic.
Appalling and questionable practices - will never use this company again.

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