• Hi Sarah, sorry to read about this situation. Would you mind sending the policy and/or claim number to expert@virgintravelinsurance.com.au? I'll get the team to investigate. Cheers, Glenn
    Reply from Virgin Money Australia
  • Hell no, I've been speaking to you guys for too long and passed back and forth. Let's just keep it as you are not willing to help - I really don't want you to waste anymore of my time.
    Reply from Sarah Lynn
  • Thanks god Sarah, I saw your comments. I was about to purchase Virgin Travel Insurance...
    Reply from Mihir Trivedi
  • Me too... I was about to buy Virgin Money insurance. Thanks for your comments Sarah. If they don't cover you for that, then it's not worth it!
    Reply from Julie Zilko
  • Thanks Sarah. This review was really helpful. Virgin - you need to improve your service and attend to customers PRIOR to these poor reviews not AFTER they have been posted. We are not stupid.
    Reply from Andrea Harper
  • Can vouch for this complaint, they're horrible. Can't do the one thing they're meant to do.. insure their customers.
    Reply from sellsp
  • great to read these reviews as i was just about to purchase travel insurance from Virgin. Can anyone recommend a better fully comprehensive policy?
    Reply from Heather
  • Thanks guys for the comments i was about to purchase an insurance for my husband. Might have to check other insurance company.
    Reply from m
  • totally agree, I was going to purchase annual travel insurance but after reading reviews have changed my mind. Most Insurers are the same, when it comes to the crunch they cover you for nothing!!!!
    Reply from Linda
  • Will you cover holiday cancellation for coronavirus.
    Reply from Bubbles