• Hi Sarah, sorry to read about this situation. Would you mind sending the policy and/or claim number to expert@virgintravelinsurance.com.au? I'll get the team to investigate. Cheers, Glenn
    Reply from Virgin Money Australia
  • Hell no, I've been speaking to you guys for too long and passed back and forth. Let's just keep it as you are not willing to help - I really don't want you to waste anymore of my time.
    Reply from Sarah Lynn
  • Thanks god Sarah, I saw your comments. I was about to purchase Virgin Travel Insurance...
    Reply from Mihir Trivedi
  • Me too... I was about to buy Virgin Money insurance. Thanks for your comments Sarah. If they don't cover you for that, then it's not worth it!
    Reply from Julie Zilko
  • Thanks Sarah. This review was really helpful. Virgin - you need to improve your service and attend to customers PRIOR to these poor reviews not AFTER they have been posted. We are not stupid.
    Reply from Andrea Harper
  • Can vouch for this complaint, they're horrible. Can't do the one thing they're meant to do.. insure their customers.
    Reply from sellsp