Virgin Money reviews
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overall rating 6.9 13 reviews
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Customer Experience
3.3
- Awesome 4
- Good 0
- Average 0
- Bad 0
- Terrible 9
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Value for Money
3.1
- Awesome 3
- Good 0
- Average 1
- Bad 0
- Terrible 9
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Claims Experience
2.0
- Awesome 1
- Good 1
- Average 0
- Bad 0
- Terrible 8
2 MONTHS STILL NO CAR.
2 months still no car. Comprehensive insurance. Hemorging money. Severely bad customer service. Non english speaking. Bad repairers. Bad complaints department.
Bad service, never responded, total con
I don't write reviews, as honestly I don't have the time. however, this is another level of absolutely terrible customer service. Well I say service. There was none. They simply will not respo
They do not pay out
Avoid at all costs. I had to cancel my holiday because of the first covid lockdown. The holiday was booked before anyone was even aware of Covid. My family who used different insurance providers were
Terrible service - still awaiting a decision on a claim made almost 6 months ago...
I have annual travel insurance with Virgin, easy to take out but a TERRIBLE SERVICE if you need to make a claim. I still don't have a decision on a claim made almost 6 months ago. They fob you off
Can’t be trusted
My wife and I took out an annual travel insurance policy with them. They then introduced a coronavirus exemption. No option to adjust policy, leaving us with no other option to take out insurance wit
Doesn’t cover lost or stolen
They don’t cover anything stolen or lost if it was not on you at the time. If it was on me... I wouldn’t need travel insurance because it wouldn’t be stolen or lost! <br/><br/>Definitely read to produ
Waste of time and money
Plane diverted to Honolulu (Auckland to San Fran) because it was leaking oil, airline was unable to rebook us at the time so we booked new flights to get us to San Francisco in time for a wedding. Vir
weaseled out of paying my claim
my flight was cancelled by an airline in canada so I missed my connections (I had another week of my holiday to continue). To rebook the connections was going to cost an insane amount so I booked a co
They don't cover the basics.
They don't cover bookings. The highest, most expensive comprehensive cover does not cover an essential item of travel... bookings.
Filed a claim because I had my holiday shortened by customs
I was stopped by the U.S customs and was meant to be travelling for 3 months, the customs officer was really aggressive and for some reason said I could only travel for two weeks. The policy covers un
terrible customer service
Called Virgin money in regards to travel insurance today at 12.30. Had several questions in regards to what is covered...the woman I spoke to was very rude and argumentative... Her advice was to go to
Absolutely wonderful service
Virgin Australia's travel insurance was the best coverage for the best price, especially when it came to electrical equipment coverage. I experienced an incident on my return journey to Australia, whe
Virgin Money is good value for money
Virgin were hassle free and easy to deal with. They emailed me immediately with the forms required for a claim and we had the full reimbursement within 2 weeks, which included them having to send it t
Helpful and patient customer service
I was in a hurry to get insurance before my trip to Bali, I hopped on to their website and got a policy within minutes. I later called them up for some clarification on the policy. The customer servic
Review for virgin money travel insurance by Anonymous User
Thanks Virgin Money for the amazing customer service and for making my holiday!
Virgin Money Travel insurance reviews
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