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Overall
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Customer Experience
1.0Customer Experience
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Value for Money
1.0Value for Money
weaseled out of paying my claim
my flight was cancelled by an airline in canada so I missed my connections (I had another week of my holiday to continue). To rebook the connections was going to cost an insane amount so I booked a comparatively cheap flight straight home. But because the airline put on a rescue flight the next day my cancelled flight didn't count as "cancelled" but "rescheduled" so now I'm out of pocket $1200! Thanks virgin money..
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