• Hi Neil, thanks for taking the time to provide your feedback. I am very sorry to hear you were unhappy with the claims process. Please be advised you can have your claim escalated and reviewed by following our complaints process detailed on page 79 of our PDS. Alternatively, if you have any further queries please call our claims department on 1300 383 550. Kind regards, Hannah, Customer Service
    Reply from Zoom Travel Insurance representative
  • Seems you dont cover accidental damage, so it would seem piontless, just like my insurance it seems
    Reply from Neil