Zoom Travel Insurance reviews
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overall rating 8.7 313 reviews
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Customer Experience
8.9
- Awesome 249
- Good 40
- Average 2
- Bad 8
- Terrible 14
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Value for Money
9.0
- Awesome 250
- Good 42
- Average 6
- Bad 4
- Terrible 11
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Claims Experience
5.6
- Awesome 108
- Good 10
- Average 0
- Bad 0
- Terrible 22
Happy customer!
Zoom Travel insurance had a very competitive premium quote and easy sign up process. Unfortunately due to unforeseen health reasons we had to cancel our trip. The online claim process was relatively e
Medical claim cruise ship
I contracted COVID 19 and an infection from a seperate condition while cruising the Sth Pacific. Due to an underlying condition I needed anti viral medication which was quite expensive. Once I return
Great Service and prompt replies
We submitted the claim and this was an easy process, very quick for request for additional information and settlement schedule. Great work
Claiming on Zoom Travel insurance
Just made second successful claim for medical travel insurance, 6 weeks to process claim from initial incident. Always make sure you fill in pre existing conditions when buying cover it will be chec
The worst insurer ever
Impossible to deal with. I had two claims but they somehow conflated them into one - and denied that I had lodged the second one. I had to start again but their system pre-empted everything I tried t
Easy and stress free
Zoom are absolutely amazing fast and efficient, This company stayed with us over the phone whilst receiving medical care ensuring that we received the appropriate medical assessment and treatment, I f
Positive Experience
My experience with Zoom Travel Insurance was positive from my very 1st point of contact. Staff were so helpful, comforting and reassuring. During my time travelling in California, I became unwell, and
Investigation went well
I was a bit nervous when I was told my claim was being investigated by the Zoom team, however Tahlia was a massive help in the process of what was expected of me and what documentation I needed to pro
Excellent service and claim experience
User friendly experience from initial application for the policy, then prompt customer service all the way through the claims process. Human responses to a horrible situation outside our control, then
Process was straight forward
We had to unfortunately claim due to circumstances beyond our control and the process was straight forward.
Very easy to deal with
My family had flights cancelled leaving Florida for home due to adverse weather conditions. I called up Zoom to let them know of the issue using an American based number and they set up the claim. T
Excellent to work with. Would recommend to anyone travelling overseas. Good value
I was in Canada and ill so from time of lodging claim to acknowledgement of claims and refund was 4 wks. Thankyou Zoom
Great prices and responsive team!
Zoom was very reasonably priced and when I needed to claim, they were very responsive and approved my claim in no time!
Never zoom again
During my vacation, I was unfortunate enough to have my bag stolen. I immediately filed a claim with Zoom, hoping to get the necessary compensation to cover my losses. Unfortunately, they denied my cl
Best insurance!
Thank you so much for making the stress of losing my phone so much easier with your prompt and helpful claim communication and willingness to help.
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