• Hi Johnno, Thanks for taking to the time to rate us and share your experience with others. We pride ourselves on our personable customer service so it's great to hear that you found the team friendly and professional. We think they're amazing too! Sorry to hear that your claim took a little longer than expected to process. We'll take this onboard as we're always working on ways to improve. We look forward to hearing from you again when you next travel. Best regards,
    Natalie, Customer Service.
    Reply from Zoom Travel Insurance representative
  • Hi Johnno, Thanks for taking to the time to rate us and share your experience with others. We pride ourselves on our personable customer service so it's great to hear that you found the team friendly and professional. We think they're amazing too! Sorry to hear that your claim took a little longer than expected to process. We'll take this onboard as we're always working on ways to improve. We look forward to hearing from you again when you next travel. Best regards,
    Natalie, Customer Service.
    Reply from Zoom Travel Insurance representative