• Hi Steven, Thanks for your feedback and apologies it has taken us so long to acknowledge your review. It’s been a challenging few months to say the least.<br/><br/>I appreciate how frustrating it is to have your travel plans cancelled due to something outside of your control. For clarity, we never changed our policy following the coronavirus outbreak. Our policies have always had a general exclusion relating to epidemics and pandemics just as it has an exclusion relating to the outbreak of war. We are looking at ways that we can adapt to cover the new travel environment but we didn&#39;t change our policy to exclude Covid-19 following the outbreak.<br/><br/>I hope this provides some clarity. <br/><br/>Warm regards, Eva | Customer Service
    Reply from Zoom Travel Insurance representative