Progressive Direct Tiffany Edwards
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Compare Insurance › Car Insurance › Car Reviews › Progressive Direct
  • Overall
    9.6
    Overall
  • Customer Experience
    10
    Customer Experience
  • Value for Money
    9
    Value for Money
  • Claims Experience
    10
    Claims Experience
Progressive Direct review by Tiffany Edwards

Top Notch Claims Experience

Before I get into my review on Progressive, I wanted to give you guys a hi-five, I love the fact that I can sort the reviews by Claims experience on this site. You can only assess the worth of an insurance company by the way claims are handled. If you can’t make a claim when you need it, what on earth are you paying premiums for. In the case of Progressive I can't fault them. I made a claim online within 8 hours, and managed to save $25.00 of my excess by doing so. I received a phone call and advised them of my preferred repairer and within 24 hours had the ok to get the car fixed with new, not 2nd hand, parts. They also handled all the negotiations with the 3rd party. I saved a few hundred dollars insuring two cars with Progressive compared to the quotes from my previous insurer. The car is being repaired as I'm typing this so I can't comment on the workmanship. In any event the finished result is down to the repairer not Progressive, but it would be interesting to see how they react if I'm not happy with the repairs. I will repost if I have any issues, but so far so good.

Tiffany Edwards

15 December 2015, 19:30 PM

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Progressive Direct review average
Progressive Direct Progressive Direct
6.4
Overall Rating 18 reviews
  • Awesome 6
  • Good 5
  • Average 3
  • Bad 2
  • Terrible 2
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