Progressive Direct reviews
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overall rating 6.5 18 reviews
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Customer Experience
6.5
- Awesome 5
- Good 6
- Average 3
- Bad 0
- Terrible 4
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Value for Money
6.6
- Awesome 6
- Good 5
- Average 3
- Bad 2
- Terrible 2
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Claims Experience
4.8
- Awesome 4
- Good 3
- Average 0
- Bad 5
- Terrible 2
Worst insurance agency. Do not purchase from them
Do not purchase insurance with them. Extremely difficulty to deal with. Whilst they sound pleasant enough when you talk to them over the phone, all they do is pass you around and delay without giving
Top Notch Claims Experience
Before I get into my review on Progressive, I wanted to give you guys a hi-five, I love the fact that I can sort the reviews by Claims experience on this site. You can only assess the worth of an insu
Insurance Review
i couldnt ask for a better insurance company. i happy with the online service i am provided as there is no need to wait for the next available phone customer care representative. you pay for what you
saved heaps with progressive
I switched over because of the price. Unfortunately had to claim very soon after. Online claims were easy, and response were much quicker than I expected. Would definitely recommend to others.
Poor customer service
I should have done more research before I switched to them. I saved $200 more a year, but now I know why they are cheaper. I will be switching back to an insurer with a brick and mortar customer servi
Beware of online budget insurers
Everything was fine when I was paying the premium. But when the time came for them to pay a claim, all sorts of excuses were made, with the complaint being passed from one department to the other. Had
Quick claims process
I recently rammed into a parked sedan and expected the worst. But Progressive proved me wrong. They took care of the entire process and the matter was over in less than 2 weeks. Many thanks to Progres
Not to be trusted
Had heard they are the cheapest in the market. Now I know the reason why. They are very regular when collecting the premium but back out when time comes to pay the claims. You have been warned. Do no
Unprofessional
I am glad my policy with Progressive is over and I don’t have to deal with them anymore. They are simply so ignorant. Don’t expect them to answer your calls, reply to your e-mails or even keep you inf
Supportive and helpful
I was unlucky to have to make a claim a fortnight after buying a new car. I underestimated a high curb and hit the side of my car as I was pulling out of the junction. The progressive staff was very s
Cheap prices, highly recommend
They are great people to know and interact with. And the best part is the price. They provide one of the cheapest quotes in the market, with no compromise on the services offered. Highly recommended.
Feel cheated, worst on the market.
They are probably the worst in the market. I was with them for over a year without any claims. Then my car got hit while parked. I immediately tried to contact them, but had to wait for 2 days to get
was a skeptic, so happy to have them
Although I was initially apprehensive to cover my car through them, I am glad I made the choice. Last week, my son met with an accident while driving my car. Progressive not only paid for my son’s med
Awful customer service and difficult claims
The initial low-priced policies may lure you, but stay away at all costs. Their customer service is pathetic and they will make all excuses to avoid paying the claim. Or at the very least, delay it to
Worth the money, easy to contact
Recently joined Progressive, and so far the interaction has been great. Although the documentation process is online, their customer service team is available 24 × 7 to solve all doubts and queries. T
Progressive Direct Car insurance reviews
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