Value for Money
1Value for Money
Absolutely Appauling - Never Been so disgusted by a company's ethics, morals and service so much.
Don't give this insurance company the opportunity to take your money - Save yourself the disappointment and frustration! Not only is Service an absolute disgrace, communication is beyond unacceptable and the excuses they come up with to deduct money from your payout are unbelievable (This is after I was the victim in an accident that was completely the fault of the other party). I have no words to truly explain the disgraceful experience I have received with this company.
Not only am I left without a car until the claim is completed, they have ALREADY deducted over $400 from this final payout to cover expenses that have absolutely nothing to do with myself and should not fall on my behalf. The party at fault has gotten away with paying a one off excess fee, while I have lost numerous hundreds of dollars ONTOP of a vehicle, and many irreplaceable hours if my life trying to follow up this ridiculous situation. (Do not expect Customer Service to assist you with any "Customer Service" - I strongly believe they are unaware of what service involves!
I will certainly advise ALL people I speak with regarding insurance to avoid Woolworths - And I do hope the "Word Of Mouth" plays it's part well!
Terrible, rude, greedy, unreliable, uninformative, lacking staff with true knowledge of the "product" they have sold, awful communication skills, and an overall unacceptable experience.