Value for Money
1Value for Money
Good Morning Woolworths Car Insurance,
I am writing to lodge a formal complaint with the service that you are offering.
I have recently relocated to Melbourne, Victoria, from Brisbane, Queensland, and as you will see on file, yesterday I locked my car keys, wallet and mobile phone in my car and needed your assistance.
I pay an extra monthly fee to add 'Road side Assistance' to my insurance agreement with you for moments such as this, only to find that you have disguised my situation with a very sneaky and sly grey area which I am totally appalled and disgusted with.
As I didn't have my mobile phone with me (Due to it being locked in the car) or my wallet to use a pay phone, I had to ask a local cafe for help with contacting you. When I finally got through to you, I was told that my 'Road Side Assistance' does not cover for keys being locked in the car, and that I would have to pay upfront whatever the service fee would be and that I can claim back $50 through your claims department. After a very long waiting period on the phone, I was finally given a cost of $220.00.
A cost which I am sure you selfishly and greedily know that a young woman in my circumstance can not refuse, as I would be left in the rain on the side of the road, in an area where I have no family that I can call for help and no means of getting home or at least to a place of safety. If I had said no to this absurd amount of money, you would have left me on the side of the road like a stray dog, basically homeless. What kind of 'Insurance' is this? Where is your duty of care in the service that you are providing?
God forbid that this could have been a little old lady or a mother with a baby. You should be ashamed of yourself.
I had no qualms with your service over the past two years, and have openly rated your service to friends and family all over the country, this experience with you however, has absolutely changed my views completely.
You basically cornered and bullied me into taking $220.00 out of my savings account and laying it at the feet of your disgraceful organisation that is cleverly masked in the fake portrays of smiles and false security.
I am sure I don't need to make it clear to you that I am cancelling my agreement, boycotting your services and personally refusing to buy your petrol or shop at your grocery stores. As well as this, I will make sure to write my feedback on every review page I can find available.
Woolworths, you should hang your head in shame - – how very un-Australian of you.