Coles Insurance reviews
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overall rating 5.5 10 reviews
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Customer Experience
4.8
- Awesome 2
- Good 2
- Average 2
- Bad 0
- Terrible 4
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Value for Money
5.7
- Awesome 3
- Good 3
- Average 0
- Bad 0
- Terrible 4
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Claims Experience
6.0
- Awesome 1
- Good 1
- Average 1
- Bad 0
- Terrible 1
Appalling customer service.
I made a water damage claim 5 months ago. they sent an assessor. The guy said it was straightforward and likely to go ahead. Then nothing for months. I emailed the case worker 3 times. No response. Fi
Contents
Called the to make a claim only to be told it's not covered even though I have accidental damage insurance lost my phone it doesn't matter it's not covered i cancelled my policy as I was f
Home insurance
We were broken into and from the first contact with Coles they were great to deal with. Service was prompt and friendly, helpful staff. the turnaround time was fantastic!
You Never Know Until?????
You never know how good or bad your insurance company is until you make a claim lucky for me I so far have not had too I know I do not like on line only as if worst happens there really is no one ther
Good value for money, especially if you are a flybuys customer
I switch home insurers every year to make sure I am getting the best possible price. As a result my insurance premium goes down every year, not up, and I have experience with most of the major insuran
WARNING: Do not waste your time or money!
If this is how difficult it is to cancel and obtain a refund for 2 policies that never started, I am sooooo thankful I never have to go through the claims process with this pitiful company ...<br/><br
good rates
good rates and low costs as always. Coles always keeps prices down, with everyday low prices including insurance and all the other products they sell. Coles will keep you covered all year round.
Home burglary
We had jewellery and iPad/iPod stolen from our home, and not only were Coles helpful with helping us submit our claim (I'd never done one before!), there were also, by far, the cheapest policy availab
Terrible Phone Experience
After receiving a promotional flyer in the mail and currently looking for home & contents insurance I decided to give Coles Home Insurance a call. The first call was answered by someone that I could n
Newly insured
Just transferred. Experience was painless, staff member extremely helpful and informative. Helped with all the questions we had and provided additional information on items we hadn't thought of. Ad
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