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Overall
2.0Overall
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Customer Experience
2.0Customer Experience
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Value for Money
2.0Value for Money
Poor customer service, calls were either unanswered or left on hold until I gave up. Premiums increased by a lot since I bought the policy for my cat. Thinking of switching insurers.
Highly recommend the pet insurance package by 1300 insurance! Cheap and I got a discount for getting policy for 2 dogs. They cover vet bills, illness and accidental injury.
It's impossible to get your call answered by them. E-mails are really slow. I their terms in their PDS is amibiguous and I am currently in a dispute with them in which I will be involving the ombudsma
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