1Cover Tomv
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Compare Insurance › Travel Insurance › Travel Reviews › 1Cover
  • Overall
    4.0
    Overall
  • Value for Money
    10
    Value for Money
  • Customer Experience
    1
    Customer Experience
  • Claims Experience
    1
    Claims Experience
1Cover review by Tomv

Claims department run by Alianz is dissapointing

By far the worst customer service for any insurance company I have dealt with. The communication between the phone operators and the claims assessors is non-existent. I was told conflicting information every time I called (The phone op. supervisor actually agreed that it was something that also frustrated him). I was asked to supply documents 3 times after I sent them and also the reply email address never worked. I wouldn't recommend 1cover to anybody. Their claims department cannot deliver the policy that is sold by 1cover. Still waiting for claim to be resolved 3 and a half months later. Too bad if you actually wanted a camera to travel with whilst you were on holidays.

Tomv

15 June 2015, 19:24 PM

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1Cover review average
1Cover 1Cover
8.5
Overall Rating 1769 reviews
  • Awesome 1319
  • Good 134
  • Average 43
  • Bad 51
  • Terrible 123
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