The claims process worked as all insurance claims should

when I first realised there wold be a problem, I called the call centre and spoke to someone who didn't work for 1cover but a call centre of sorts. He registered the potential claim and followed me up the following day to make sure we were ok. When we returned, I followed up, was advised which documents were required, sourced those (Not too hard really), lodged the claim and received payment within 10 days. Great service!

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