- Overall
10.0Overall
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Customer Experience
10Customer Experience
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Value for Money
10Value for Money
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Claims Experience
10Claims Experience
Now I know why I pick 1Cover
I have had 1Cover travel insurance for years and never claimed.
Last trip both my money and my passport were stolen which was not a pleasant experience and incurred numerous costs both in money and time.
I rang their emergency line and while there wasn't much they could do, they were empathetic and gave me some options and worked me through the next steps - you need that when you sitting in a foreign country with no money and no official identity.
I sent in a mega claim with all my receipts and police reports and about 10 days later, the money was in the bank. The one email conversation I had with 1Cover was great - quick response, clear explanation.
Couldn't ask for more - easy to follow claims process, great staff and rapid turnaround time. Thanks.
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