• Hi Doug,

    Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.

    I’m sorry to hear that you were unhappy with the outcome of your claim. However, you can choose to have your claim escalated and reviewed by an independent panel if you wish.

    To organise a review please email your policy details to complaints@1cover.com.au, or you can call our team on 1300 369 883.

    Kind regards,
    Kieran at 1Cover.
    Reply from 1Cover representative