- Overall
3.0Overall
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Claims Experience
N/AClaims Experience
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Value for Money
5Value for Money
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Customer Experience
1Customer Experience
1Cover review by Galit Sailes
Unprofessional customer service
Lack of sensitivity, care, responsibility when it comes to meeting with faithful customers. I have been completely ignored :(
1 comments on this review
Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
Thanks once again for taking the time to leave a review. We appreciate your comments, and I will be speaking directly with the customer service team about the delays you experienced in hearing back from us.
Sophie@1Cover
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