Arbitrary wording requirements

It was just extra hassle to go to the facilitator and have them reword a document to say "forfeited" when the same meaning was already stated without the use of the required wording. The entire document was stating how all the funds stated were forfeited but did not use the word forfeited. Cmon, that's a bit petty. The emails I received from the insurer were concise in what they needed and the website was easy to use likewise. Time for the money to be redepositted into my account was also satisfactory. One thumbs up and a crisp hi five for you 1cover

Anmol Kumar

23 May 2018 10:05

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1 comments on this review

Hi Anmol, I'm sorry to hear that you felt part of process was extra hassle, occasionally we do have to come back and ask for further clarification or information on a claim to make sure we are all on the same page. It's great to know that this was resolved and the money deposited into you account in a timely manner. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Sophie@1Cover 

Reply from 1Cover representative 25 May 2018, 02:17 PM

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Arbitrary wording requirements

Anmol Kumar

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