- Overall
4.0Overall
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Customer Experience
4Customer Experience
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Value for Money
4Value for Money
Ridiculous price increase when extending policy
I left with an insurance from 1Cover and while I was away I had to extend it by two weeks initially, because of family issues overseas. That cost me $33, which was fine. Then I had to extend it for another 2 weeks and all of the sudden it was around $44. I thought it was odd but decided to go with it anyway. Then I had to extend it for another 2 weeks and all of the sudden they charged me $55! I understand that the amount might be higher than usual, because of the extending nature of it, but it is ridiculous that it went from $33 to $44 to $55 for the same amount of time.
1 comments on this review
I'm sorry to hear that you were unhappy with your policy extensions, any extension are charged at the current pro-rata rate.
Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
Sophie@1Cover
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