Claim rejected- on poor grounds

Mobile stolen out of my bag whilst overseas. Overall process handled terribly from the initial call I made to lodge a claim. I submitted an online claim with supporting documentation, and claim rejected on unjust grounds that bag was left unattended at time of phone being stolen out of the bag by me, when my husband was with the bag and he was dual name on policy! I am taking official complaint to Ombudsman. Unprofessionally managed by 1Cover. Very disappointed after I've used them numerous times. As they say " you pay for what you get" There's definitely better providers and products on the market!

Illana Cashmore

25 Jul 2019 11:07

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1 comments on this review

Hi Illana, <br/>I’m sorry to hear that you were unhappy with the outcome of your claim. However, you can choose to have your claim escalated and reviewed by an independent panel if you wish. <br/>To organise a review please email your policy details outlining your complaint to [email protected] <br/>Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.<br/>Sophie@1Cover

Reply from 1Cover representative 25 July 2019, 12:51 PM

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Claim rejected- on poor grounds

Illana Cashmore

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