- Overall
9.3Overall
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Claims Experience
9Claims Experience
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Value for Money
10Value for Money
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Customer Experience
9Customer Experience
Will be sticking with 1Cover !!!
We travel for a total of about 3 months each year , have had annual travel insurance the previous 2 years and have never previously made a claim. As our most recent trip was over 90 days we took out a policy for a single trip this time . In our last week my husband got a debilitating back injury and was deemed unfit to fly . We were forced to stay there until he was able to get a “fit to fly “ certificate which ended up being another 7 days . Initially we had no idea how long we would have to stay, whether 1 Cover, ourselves or our travel agent would need to reorganise flights and we felt for the first 3 days we had been left stranded as 1 Cover were not answering our questions .
On Day 1 we were asked for the medical report which we sent straight thru . Day 2 we were asked for his home doctors contact details. Day 3 we were requested to sign the authority for our doctor to give them details . We were so frustrated that we had not been asked to provide all this on Day 1 and were left querying whether they were going to cover us ( hence the reason for not giving a 10 rating )
HOWEVER , once they had received confirmation that it was not a pre- existing injury , 1Cover were FANTASTIC - they confirmed all would be covered , organised new flights ( with business class for my husband so he could lie down) , arranged wheelchair assistance and were super prompt and efficient with settlement on our return home .
1 comments on this review
I am so pleased that our emergency assistance and claims teams were able to help out and make such a traumatic event that bit better for you. I am sorry to hear about the initial delay and we appreciate your feedback in regards to the information request process.
I hope your husband is feeling better after the incident. Thank you for taking the time to provide feedback, it's heart-warming to hear such kind words about our customer service.
We look forward to providing you cover on your next trip!
Sophie@1Cover
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