- Overall
10.0Overall
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Customer Experience
10Customer Experience
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Value for Money
10Value for Money
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Claims Experience
10Claims Experience
Disrupted travel plans due to family illness
Due to my father becoming extremely ill I was forced to change travel arrangements. The staff at 1cover were very helpful both while I was overseas and assisting with my claim upon my return. I was reimbursed for lost accommodation, flights and prebooked tickets. I was also reimbursed for the extra accommodation which was necessary. This was a very stressful time and my dealings with the staff while overseas was very helpful and I was extremely impressed on how they followed up on all communications.
1 comments on this review
I hope your father is feeling better.
Thank you for taking the time to provide feedback, it's heart-warming to hear such kind words about our customer service.
We look forward to providing you cover on your next trip!
Regards, Sophie
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