• Hi Christine, I am sorry to hear you’re unhappy with the outcome of your claim. However please note you can choose to have your claim escalated and reviewed by an independent panel if you wish. To organise a review please email your policy details outlining your complaint to [email protected] Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review. Kind Regards, Sophie, Customer Service.
    Reply from 1Cover representative
  • Hi Christine, the flight company should pay for the extra night, I would give them a call.
    My experience with 1Cover cannot be faulted, they are excellent.
    Good luck.
    Reply from Tracey.H