Disappointed

Everyone I spoke to was pleasant enough but I called when my flight was cancelled and then ended up needing to spend an extra night overseas. I called to see if this was claimable.
They asked for documentation and then more and when they had it all they rejected the claim. This was just a big waste of my time. I would have preferred they just told me from the start that it wasn’t claimable as the cancellation was not due to a strike, bad weather etc.

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