- Overall
9.0Overall
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Value for Money
9Value for Money
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Claims Experience
9Claims Experience
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Customer Experience
9Customer Experience
1Cover review by Ursula Thiessen
Fairly painless
My recent hiking tour in Japan was cancelled due to typhoon Hagibis. A couple of times I had sent emails and staff didn't read them, not scrolling down far enough I guess and then asking me the same thing again. Also I was to provide a letter from Jetstar saying that I received no refund on lost flight. This was impossible, you get nothing out of Jetstar. However, a letter from my travel agent was sufficient, explaining the ticketing process. This was great.
I will go to Japan again next year as the company offered us a good deal for the same hike, hopefully without incident this time. I will surely use your insurance again.
1 comments on this review
I'm pleased that we could assist with your claim. Thank you for making us aware of the inconvenience that was caused in regards to the email you sent. I sincerely apologise and ensure that the team are made of aware of this to rectify the situation.
Thank you for taking the time to leave us a review, we really appreciate it. Regards, Sophie
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