- Overall
1.7Overall
-
Customer Experience
1Customer Experience
-
Claims Experience
1Claims Experience
-
Value for Money
3Value for Money
1Cover review by John Lynch
Don’t expect to be covered for missed port when taking out the cruise cover package
After cruising regularly we have found that missing ports is a regular occurrence after not being able to claim with other policies we searched for a specialty cruise cover package with 1 cover .After lodging a claim for a missed port we expected to be covered only to have our claim denied because the ship was undergoing maintenance ultimately the cruise company decides wether a port is missed or not looks like its the last time we will be using them and will spread the word on all future cruise forums
1 comments on this review
I can appreciate that you're disappointed with the outcome of your claim, there is a common misunderstanding that missed ports are covered for any situation. However, this is not the case. Missed ports are only covered if it's due to bad weather and the ship is unable to dock. This information is available in our PDS located on our website. Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review. Regards, Sophie
Login with
Register
Don't have an account?
Register nowLogin
Enter your email & password
Login with
Register
Register with Compare Insurance