- Overall
7.0Overall
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Customer Experience
7Customer Experience
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Claims Experience
5Claims Experience
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Value for Money
9Value for Money
Fine Print without the Print
Terms and conditions do not show all requirements needed when making a claim. I wanted to claim for my stolen phone terms and conditions outlined what i needed but the claims department requested that I have my IMEI number blocked before my claim is processed. This was not outlined in terms and conditions or on their website. Getting this took over 3 months and costed me $100 and more considered if I needed my money asap. Other than that good competitive insurance, with decent response times to queries and claims.
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