- Overall
5.0Overall
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Customer Experience
5Customer Experience
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Value for Money
5Value for Money
Shouldn't review unless you've claimed.
It is impossible to give a rating on a product you haven't used. This is only possible if you've claimed on your policy and are reviewing if you had your claim paid fairly and efficiently. I have had policies with other travel insurance companies with 5 star ratings (given for ease of taking out policy and competitive cost). It could be a different story when it comes to a claim. Despite hours wasted to provide supporting documentation, there were so many exclusions in the fine print of the policy that my claims were not paid, despite my legitimate claims due to airline delays and COVID. My suggestion would be for would be travellers to only look at reviews from people who have had to make a claim on their policy. Re 1 Cover, after I bought the policy I realised the COVID cover only applied if you got COVID while on holiday. What if you got it a few days before leaving on a big trip and couldn't go? Apparently, 1Cover's policy (like others) doesn't cover you for COVID your timing is bad, so you would be very much out of pocket, even though you thought you were covered for COVID. Detailed reading of all policies is required.
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